YULIA KOSTROMA
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
SKILLS
+ 1 647-656-6369
Spanish - Intermediate
BS of Computer Science
Brock University, Canada
Brock University, Canada
yuliakostroma@hotmail.com
Simcoe, ON N3Y 4K2
- Excellent communication and interpersonal abilities
- Strong multitasking and time management skills
- Ability to work effectively in a fast-paced environment
- Attention to detail and focus on customer satisfaction
- Experience in working collaboratively within a team environment
LANGUAGES
EDUCATION
CERTIFICATIONS
Spanish courses
Don Quijote Spanish Language School Barcelona, Madrid
Don Quijote Spanish Language School Barcelona, Madrid
Tour Guide's Workshop
Urban Adventures
Krakow & Warsaw, Poland
Urban Adventures
Krakow & Warsaw, Poland
Basics of Floristics
Elena Popova's School of Floristics
Online Course
Elena Popova's School of Floristics
Online Course
Reiki I
Animaways
Online Course
Animaways
Online Course
Reiki II
Animaways
Online Course
Animaways
Online Course
WEBSITE, PORTFOLIO & PROFILES
PROFESSIONAL SUMMARY
Seeking a Customer Service Position to utilize excellent communication, interpersonal, and organizational skills to make a difference in the lives of other people. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
EXPERIENCE
2023 - Present
Freelance Tilda Website Developer
- Provided clear communication and updates to clients throughout website development process
- Tailored website designs to meet unique client needs and preferences
2022 - 2023
Game Facilitator
- Provided friendly and efficient check-in and game facilitation services
- Addressed customer concerns in a timely manner
Activate - Canada, Burlington
2018- 2022
Museum Attendant
- Provided excellent customer service, entertaining and educating visitors about exhibits
- Assisted with translation and ensured clear communication with international guests
VDNH Exhibition Centre - Russia, Moscow
2018 - 2019
Tour Guide
- Shared historical facts and cultural insights with tourists, enhancing their experience
- Monitored customer satisfaction levels throughout the duration of each tour
Urban Adventures & ExploRussia - Russia, Moscow
2013 - 2017
Office Coordinator and Director's Assistant
- Managed administrative tasks, coordinated travel arrangements, and provided translation support
- Supported directors and colleagues
SV-Transekspo - Russia, Moscow
2012 - 2013
Server & Manager's Assistant
- Demonstrated ability to interact with customers in a friendly and professional manner
- Acted as a liaison between employees and a General Manager
Cranky's Cafe - USA, Long Island
- Supported servers and hosts on the floor during busy times
- Aided General Manager with various short-term assignments
2010 - 2012
Sales & Marketing Coordinator
- Executed marketing strategies, organized events, and provided bilingual customer services support
- Supported directors and colleagues
CISS - Canada, Toronto